Refund policy

Last updated: 2026

Right to Cancel (Distance Selling)

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision within 14 days of delivery. You then have a further 14 days to return the goods.

Conditions for Returns

To be eligible for a return:

Items must be returned in unused condition and in their original state
Items should be returned in original packaging where reasonably possible
Items must be securely packaged for return transit
Custom or personalised items are non-refundable unless faulty

We reserve the right to refuse a refund if returned goods show signs of use, damage, modification, or excessive handling beyond what is necessary to establish their nature and characteristics.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for all return postage costs.

The customer is responsible for ensuring the item is adequately packaged.

We are not liable for loss or damage occurring during return transit.

We recommend using a tracked and insured delivery service.

Inspection & Verification of Returns

All returned items are subject to inspection upon receipt.

We reserve the right to allow up to 14 calendar days from receipt of the returned item to inspect, verify, and process the return.

This inspection period is used to confirm:

The condition of the item
Compliance with return eligibility
Absence of misuse or damage
Presence of all original components

Refund Processing

Once the returned item has been received and inspected, refunds will be issued in accordance with UK law.

Refunds will be processed no later than 14 days after:

We receive the returned goods, or
You provide proof that the goods have been returned (whichever occurs first)

This is in line with Regulation 34 of the Consumer Contracts Regulations 2013.

Refunds will be made using the original payment method unless otherwise agreed.

Delivery Cost Refunds

Where a refund is applicable, we will reimburse the cost of the lowest-priced standard delivery option offered at the time of purchase.

Additional charges for premium or express delivery services are non-refundable.

Deductions for Loss in Value

In accordance with Regulation 34(9) of the Consumer Contracts Regulations, we reserve the right to make a deduction from the refund for any loss in value resulting from unnecessary handling or use of the goods.

This includes, but is not limited to:

Display use
Professional photography or commercial/promotional use
Assembly or modification
Exposure to heat, moisture, or chemicals

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us as soon as reasonably possible after discovering the issue and provide clear photographic evidence.

In such cases, we will arrange a replacement, repair, or full refund in accordance with the Consumer Rights Act 2015.

Return postage costs will be reimbursed where applicable.

Exemptions from the Right to Cancel

The following items are exempt from the right to cancel:

Custom-made products
Personalised items
Goods made to individual specifications

Unless such items are faulty, damaged, or misdescribed.

How to Request a Return

To initiate a return, please contact:

📧 contact@magicmoments3dfarm.co.uk

Please include:

Order number
Reason for return
Photographs (if applicable)

Return instructions and address will be provided upon approval.

Refund Method

All refunds will be issued to the original payment method used for the purchase.

We do not offer cash refunds.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: Magic Moments 3D Farm LTD

Email: contact@magicmoments3dfarm.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Order number: Ordered on / received on:

Name:

Address:

Date:

Signature (if sent by post):

Legal Compliance

This policy complies with:

Consumer Contracts Regulations 2013
Consumer Rights Act 2015
Electronic Commerce Regulations 2002

Company Details

Magic Moments 3D Farm LTD
16 Grisedale Drive
Worcester
WR4 9JH
Worcestershire
United Kingdom